To a change leader, change is often exciting and energizing. To those it impacts, change can be scary and unwanted. This 13-page tool equips change leaders to understand and navigate negative reactions in others to help them move from resistance and hesitation to commitment and action.

The Reaction Key tool walks change leaders through:

• Why others react to change the way they do
• How to deal with emotional reactions and support others in moving forward
• How to recognize emotional reactions and engage them successfully